Employee Spotlight: Andrew, Customer Support Specialist
October 26, 2023
What is your role at Flexxaire?
I am a Customer Support Specialist.
What do your responsibilities consist of?
I do a little bit of everything. My primary responsibility is to assist customers with any inquiries they have about our fans and their controls. This can be helping them order and install a new fan on a machine that has never had a Flexxaire fan on it, or getting replacement parts for an existing fan that may have been damaged in the field. It can also be helping customers diagnose an issue that has arisen.
My secondary responsibilities are dealing with parts or fans that have been returned to Flexxaire either for repair, analysis, or warranty.
I also create new manuals and parts books to help our customers with fan installations, diagnostics and repairs.
How long have you been working at Flexxaire?
I have been working here for nine and a half years.
How do you think your job benefits the company?
I believe that a good Customer Support team is essential to any company. We are often the first and only contact with the people who use our product. Keeping those people happy is the best way to keep them coming back and recommending us to others.
What do you like most about the work that we do here?
I like helping people solve problems. I get the greatest satisfaction in solving an issue and knowing I made someone’s day easier or better because of it. I get to do that pretty much daily.
How has your role evolved since you began with the company?
I started as a fan assembler; I was in that role for 4 years. When the position became available, I moved into Product Support, as we called it then. That role has changed and grown from simply answering customer inquiries to actively working on ways to improve our products, processes, and customer relations.